DHM LOCKSMITHS
Quotation & Service Terms
These terms explain how DHM Locksmiths prepares estimates, issues formal quotations and agrees locksmith work. If anything in a quotation is unclear, please ask before accepting it.
Quick estimates
A quick estimate is an indication of the likely cost based on the information and photographs provided before inspection. The work, materials or time required may change once the door, lock or mechanism is inspected. Any material change will be explained and agreed before additional chargeable work is carried out.
Formal quotations
A formal quotation is a fixed price for the work, parts, assumptions and exclusions specifically described in that quotation. It is valid until the expiry date shown. A formal quotation does not include additional work or parts that could not reasonably have been identified when the quotation was prepared.
Accepting a formal quotation
A formal quotation becomes agreed when you accept it using the customer acceptance link, or otherwise clearly confirm in writing that you want DHM Locksmiths to proceed. Your acceptance applies to the scope, price and conditions stated in that quotation. Any later change to the agreed work or price must be agreed by both you and DHM Locksmiths.
Authority and access
Before gaining entry or carrying out work, DHM Locksmiths will require a separate Customer Authority document and reasonable evidence that you are entitled to authorise access and the work. Work may be declined or stopped if authority cannot reasonably be established or if proceeding would be unsafe or unlawful.
Parts, additional work and special orders
If an unexpected problem, additional part or change of scope is identified, it will be explained and any additional charge agreed before that extra work is carried out. Where a part is ordered specifically for your job, any deposit or non-returnable cost will be explained before the order is placed and will remain subject to your statutory rights.
Payment
Unless the formal quotation states otherwise, payment is due when the agreed work is completed. Payment can be made by bank transfer or card. DHM Locksmiths is not VAT registered and no VAT is added to the quoted price.
Appointments and cancellation
A quotation does not reserve an appointment. A visit is booked only when DHM Locksmiths confirms the date and time. Please provide as much notice as possible if you need to cancel or rearrange.
Consumer cancellation rights
Consumer cancellation rights may apply to some non-urgent work agreed at your home, by telephone or online. Where they apply, DHM Locksmiths will provide the required cancellation information separately. Different rules can apply where you specifically request urgent repairs or maintenance, and any additional work outside the urgent repair will be treated separately where required by law.
Workmanship, parts and your legal rights
DHM Locksmiths will carry out services with reasonable care and skill. Goods supplied must meet the legal standards that apply to them. Any DHM Locksmiths workmanship guarantee or manufacturer warranty is additional to, and does not replace, your statutory consumer rights.
Contact
For questions about an estimate or formal quotation, email quotes@dhmlocksmiths.co.uk or call DHM Locksmiths on 07356 297178. For general enquiries, email info@dhmlocksmiths.co.uk.