DHM LOCKSMITHS
Privacy Policy
DHM Locksmiths respects your privacy and only collects information that is reasonably needed to respond to enquiries, provide locksmith services, prepare quotations, take payment and keep appropriate business records.
DHM Locksmiths is a trading name of Harmer-Manning Services, operated by Darcy Harmer-Manning as a sole trader.
Information I may collect
Depending on how you contact me and the work you require, I may collect:
- your name;
- telephone number and email address;
- property or job address;
- details of the locksmith work you require;
- photographs you choose to send of a lock, door or related problem;
- quotation, booking, job and invoice information;
- records of quotation acceptance or decline;
- payment and transaction information; and
- information needed to confirm that you have authority to request access to a property or authorise work.
I do not normally keep copies of identity documents. Where identification is checked, I may record that an appropriate check was completed.
How I use your information
I use your information to:
- respond to enquiries and arrange visits;
- provide estimates and formal quotations;
- carry out agreed locksmith work;
- contact you about a job or quotation;
- issue invoices and process payments;
- deal with guarantees, queries or complaints;
- maintain appropriate accounting and business records; and
- meet legal or regulatory requirements.
I do not sell your personal information or use customer information for unrelated marketing.
Why I can use your information
I normally use personal information because it is necessary to take steps requested by you before providing a service, or to fulfil our agreement when you instruct DHM Locksmiths to carry out work.
I may also use information where necessary to meet a legal obligation or for legitimate business purposes, such as maintaining records, dealing with queries and protecting the business against fraud or misuse.
Payments
Card payments are processed securely by third-party payment providers. DHM Locksmiths does not receive or store your full card number or card security code.
Payment and accounting information may be processed through services used by DHM Locksmiths for payment processing, invoicing and bookkeeping.
Who I may share information with
Your information is only shared where reasonably necessary.
This may include payment processors, accounting or business administration services, professional advisers, suppliers where required for your particular job, or public authorities where disclosure is required by law.
These organisations receive only the information needed for the relevant purpose.
How long I keep information
I keep personal information only for as long as it is reasonably needed for the purpose for which it was collected.
Customer, job, quotation, invoice and payment records may be retained where needed for accounting, tax, guarantee, insurance, dispute or legal purposes.
Enquiries and quotations that do not result in work will be reviewed and removed when they are no longer reasonably required.
Keeping your information safe
I take reasonable steps to protect customer information and restrict access to the systems used to manage business records.
Please avoid sending unnecessary sensitive information by email, text message or WhatsApp.
Your rights
You have rights over your personal information. Depending on the circumstances, these may include asking for:
- a copy of the information I hold about you;
- incorrect information to be corrected;
- information to be deleted;
- the use of your information to be restricted; or
- an objection to certain uses of your information.
If you have a privacy question or would like to exercise one of these rights, please contact me.
Contact
DHM Locksmiths
Harmer-Manning Services
Brockenhurst, New Forest
Email: info@dhmlocksmiths.co.uk
Telephone: 07356 297178
Website: dhmlocksmiths.co.uk
If you are unhappy with how your personal information has been handled, please contact me first so I can try to resolve the issue.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.